Maestros, at this point a quick note that I will be back writing my own content shortly (have quiet some stuff in my queue). So long, the highlights of week 6/2010:
Paper iPad - you don't have the money for a real iPad? Make one out of paper
Does usability exist? How Usability is like Intelligence (by Jeff Sauro) - very interesting analogy to intelligence and a first approach to relating the three usability areas Effectiveness, Efficiency and Satisfaction and how (and how much) they contribute to Usability 'u'.
The Case Against Vertical Navigation (by Louis Lazaris) - While I think the argumentation in this blog article is mislead by current design trends and biased in some way, I find 'shaking our world' good from time to time so we can re-think the way we're used to doing things.
Bad Usability Calendar 2010 - What would be the New Year without another one of their great Usability Calendars - Enjoy!
Curating Comments Threads (by Chris Coyier) - interesting discussion and good points about how to make comments more meaningful.
Live, Free webcast: Confessions of a Public Speaker - Probably you've heard already, Scott Berkun has his book out, and he's offering a free, 90 min. webcast about it, don't miss, sign up now.
The future of UI will be boring (by Scott Berkun) - Scott seems to be on mushrooms lately judging by the level of activity. Here another really good read about the future of UI design, love the 'rookie trap'.
jQuery 1.4 has been released (by John Resig) - right in time for jQuery's birthday, big news for a great JavaScript library, better iframe support, flexible events. My tip: get it!!
"World Usability Day was founded in 2005 as an initiative of the Usability Professionals' Association to ensure that services and products important to human life are easier to access and simpler to use. Each year, on the second Thursday of November, over 200 events are organized in over 43 countries around the world to raise awareness for the general public, and train professionals in the tools and issues central to good usability research, development and practice."
"It's about making our world work better. It's about "Making Life Easy" and user friendly. Technology today is too hard to use."
A word about Usability
Usability is well-defined but often simply summarized in three key questions:
Who are your users?
What are their goals?
How can you help them achieve those goals?
Another Key Question to Ask
Today and here I want add another key question that businesses need to ask themselves:
What is the business reason for supporting this goal (=task)?
Without asking this question it's really hard to generate revenue and being successful in both, terms of business and metrics to evaluate success. As a side-note: It also gets more difficult to sell the benefits of Usability and it's methodologies to stakeholders.
Yes, you heard right, "Newsletter", this old-fashioned, 'traditional' thing that pollutes our mailboxes. Well, at least according to Jakob Nielsen email newsletters are more powerful than stream-based media (RSS or other social media feeds) in terms of maintaining a customer relationship, i.e. because newsletters need to be deleted manually versus 'dropping off' the users' main page.
5 Newsletters well worth following
Alertbox
Jakob's column on Web usability is probably the most prominent and longest running newsletter out there. Jakob has been publishing his research results and findings in his bi-weekly 'Alertbox' since 1995.
Jared M. Spool and his team publish their high-quality research, interviews with grands like Luke Wroblewski, Donna Spencer, Dana Chisnell et al and special offers on User Interface Engineering. Like Nielsen he's been around for ages and their conference is on sequel 14 this year.
The Software Usability Research Laboratory (SURL) was initiated in the Fall 1998 under the direction of Barbara S. Chaparro who has over 19 years of experience designing and evaluating user interfaces and conducting research in human-computer interaction (HCI). The goal of the lab is to provide usability services and research to the software development community and to train students on HCI with real-world projects.
Jeff Sauro maintains a very interesting site & newsletter at Measuring Usability. He has been pushing the limits of usability engineering for a few years now in the hopes of moving toward more objective implementations of user data. His articles are published irregularly but when they are, they deliver.
Every month Human Factors International (HFI) reviews the most useful developments in user interface research from major conferences and publications. Their UI Design Newsletter covers the full range of human-computer interaction, including development, HCI issues, I/O devices, multimedia, documentation, and training.
We, the people, have been around for quite some years now. Computers, software, applications and the web not so much. Therefore it is clear that applications have to adjust to the people and not the other way round.
Many design principles have developed throughout the decades, but the main difference of user-centered design to others is that
UCD tries to optimize the user interface around how people can, want, or need to work, rather than forcing the users to change how they work to accommodate the system or function.
Purpose of UCD
UCD answers questions about users and their tasks and goals, then use the findings to make decisions about development and design.
UCD seeks to answer the following questions:
Who are the users of the application?
What are the users’ main tasks and goals?
What are the users’ experience levels with the application?
What functions do the users need from the application?
What information might the users need, and in what form do they need it?
How do users think the application should work?
Benefits & Return of Investment
Increased usability
Higher degree of customer satisfaction
Continued business
Higher revenues
Project management optimization
Focus on important functionality early
Unforeseen user requirements
Reduced costs
Training costs
Help-Desk calls and service costs
UCD Principles
Focus on users’ needs, tasks and goals
Spend time on initial research and requirements
Identify your target audience and observe them (accomplishing their tasks)
Let users define product requirements
Emphasis on iterative design process
Evaluate system on real target users
Summary
Nobody could state it simpler than Susan Dray: "If the user can’t use it, it doesn’t work".
One thing I hear from visual designers over and over again: 'Those Usability guys destroy our creative possibilities'. While I understand the desire to live in complete design heaven I want to strongly emphasize the need for a usable design heaven. Every thing in this world has a certain affordance, i.e. it affords to do something which we need to design for. A chair for example affords to be seated on, designers are therefore constrained to design chairs in a way that supports the human body while sitting. Now, does that restrict creativity in chair design? Without doubt NO, numerous examples show that thousands of different chairs exist but all have one common goal: to support the task on hand - which is seating a person!
Variety of chairs showing the existence of a usable design heaven
Designing page elements like pagination is not different. Navigation options must be visible and the pagination must be intuitive. Creative solutions can still be user-friendly as shown in smashingmagazine's Pagination Gallery.
Highlights of Week 02/2010
Posted by Michael Gaigg