- Using “Preventive Medicine” Against Bad Clients (by Maria Malidaki) - Love the section about useful documents
- Accessibility and web innovation – a talk (by Christian Heilmann) - Chris makes a case for deeper involvement in the actual development of cool technology that is accessible (or cool development that makes technology accessible)
- Architecture v. Web Design (by Dmitry Fadeyev) - Dmitry on the essence of architecture to create space and how this is (or is not) applied to web design
- What’s new for web designers – Apr 2011 (by Cameron Chapman) - Once again, great collection of apps for designers, thx Cameron
- Are your users S.T.U.P.I.D? (by Stephen Turbek) - Get Smart (and download the info poster)
- Essential Facebook Etiquette: 10 Dos and Don’ts (by bellefoong) - Funny how we need to learn social etiquette again, huh?
- How To Design The Perfect Form (by Brian) - Extensive collection of examples and best practices for forms
- Integrating UX into Agile Development (by Janet M. Six) - State your requirements as user stories: As a [role], I want to [action based on a feature], so [user goal].
- Mobile Application Development: Web vs. Native (by Andre Charland, Brian LeRoux) - Excellent research on web versus native development for mobile. Sooner or later we all need to understand the ins and outs of mobile dev.
- A new micro clearfix hack (by Nicolas Gallagher) - updated hack to clear floats without resorting to using presentational markup
- Web Developers vs. Web Developers (Infographic Remix) (by Cassie McDaniel) - nice remix of the original web designers vs web developers infographic by Shane Snow
The application sends out automated emails with links to a report that was requested by the user and created by the application. The sender address is 'email@example.com' and obviously not meant to receive any further correspondence.
As it turns out, this exact no-reply email alias receives 'feedback' almost on a daily basis, some valuable and constructive, others from painfully true to filled with hatred, meaningless and doubtful.
Here an example:
Thx….this rocks……I am soooo gonna use u for this shit 🙂
What should we do with this answer?
It is important that you hear something... anything... that you give your users a channel to voice their experience from which you can/should learn and grow. Don't label them 'stupid' just because they "didn't get it", all the opposite, maybe YOU didn't get it because a reply to an incoming email seems intuitive and picking up the phone or opening a web browser with a link to a feedback form isn't.
So what can be learned from something seemingly unwanted - or to say it differently: not anticipated?
- Take your customers serious.
- Turn supposedly unwanted correspondence into contextual insight (observations drawn from data that resonates with an understanding of the business).
- Turn them into business opportunities. Let them help you make better and faster decisions or simply improve the quality and perception of your application.
- Optimize your automated emails following the guidelines for transactional email
Do it like Facebook. When Facebook realized that their users reply to email notifications about let's say comments on a picture of them, they simply turned those replies into a comment on the comment.
On the downside, less users go to the actual site to post the comment and continue using the service but on the upside the communication doesn't stop and becomes more real-time and valuable. A little give is a little more take I would say. Right on!
- 11 Outstanding Online Resources for Web Developers (by Barb Dybwad) - Probably you already know all these resources, but if not... yes, here they are.
- Improve Conversions by Connecting with your Audience (by Aaron Griffith) - About your audience, think like them, breath like them, be like them... or so...
- Modal windows (by Anders Toxboe) - a nice collection of 33 modal windows.
- Increasing U.S. Census Participation (by James Fee) - Census is coming up and the challenge will be to count the 'hard to count' population.
- Happy Birthday Facebook - Facebook was launched exactly six years ago, on February 4, 2004 - Happy 6th birthday!
- 11 Common Web Design Mistakes (Blunders) (by Brujo Owoh) - Fly over the list and remind yourself of what to avoid!!
I'm still smiling about David McCandless's Hierarchy of Digital Distractions, a visual representation of digital things that matter to us. Well, some of them more than others.
In the shape of a pyramid the illustration reminds us of the order of importance model as suggested by Maslow's hierarchy of needs where the most fundamental need - earning our bread and butter (any kind of actual work) - is at base. Activities higher in the pyramid require more of our attention and 'trump' the activities below. Moving up in the pyramid means re-prioritizing activities by focusing on lesser important but subjectively more fulfilling needs.
So, if you in the midst of a phone call on one of those ancient Landlines, a New Voicemail will catch your attention which in turn will be trumped by a Mobile Phone call in silent vibrating only before the next Text Message comes in which obviously is not as important as a Mobile Phone call. Beware of buying an iPhone though because anything happening on your iPhone will overpower the before mentioned.
An email from a romantic partner will always rule over any skype call and a new message from your online dating service which is in return more important than an @message on twitter, a message on facebook or a new contact on flickr. All this happens is fine until one of your devices crash or your partner shuts the lid of your laptop on your fingers.
What's your funny interpretation?
The Three-?-stick is going around ... and and so it came around. Björn from the Webzeugkoffer (excellent webdesign blog in German) picked up the stick by answering 3 questions that I will answer now too:
The three questions
Which Editor do you use for (X)HTML and CSS?
I'm using Macromedia Dreamweaver. I'm still stuck at MX 2004, but I really got used to the color coding and other superficial things - it's like toothpaste, once you are hooked you'll never change again (don't ask for the trade pls).
...and notepad 😉
Which little tool became a true time saver for you?
Flash - what do you think of that technology?
I disliked flash when it got into 'mode' a century ago and still think that flash intros should die. Accessibility is still an issue also.
On the flipside our company created a really powerful ArcGIS API for Flex for building Rich Internet applications on top of ArcGIS Server, our internet mapping server. I might need to reconsider some of my previous believes.