- Using “Preventive Medicine” Against Bad Clients (by Maria Malidaki) - Love the section about useful documents
- Accessibility and web innovation – a talk (by Christian Heilmann) - Chris makes a case for deeper involvement in the actual development of cool technology that is accessible (or cool development that makes technology accessible)
- Architecture v. Web Design (by Dmitry Fadeyev) - Dmitry on the essence of architecture to create space and how this is (or is not) applied to web design
- What’s new for web designers – Apr 2011 (by Cameron Chapman) - Once again, great collection of apps for designers, thx Cameron
- Are your users S.T.U.P.I.D? (by Stephen Turbek) - Get Smart (and download the info poster)
- Essential Facebook Etiquette: 10 Dos and Don’ts (by bellefoong) - Funny how we need to learn social etiquette again, huh?
- How To Design The Perfect Form (by Brian) - Extensive collection of examples and best practices for forms
- Integrating UX into Agile Development (by Janet M. Six) - State your requirements as user stories: As a [role], I want to [action based on a feature], so [user goal].
- Mobile Application Development: Web vs. Native (by Andre Charland, Brian LeRoux) - Excellent research on web versus native development for mobile. Sooner or later we all need to understand the ins and outs of mobile dev.
- A new micro clearfix hack (by Nicolas Gallagher) - updated hack to clear floats without resorting to using presentational markup
- Web Developers vs. Web Developers (Infographic Remix) (by Cassie McDaniel) - nice remix of the original web designers vs web developers infographic by Shane Snow
Happy New Year and welcome back. After a wonderful family vacation in Austria, Europe (and white Christmas) I'm back and pleased to share my insights and what I'm learning for myself on a daily basis with you. As always, if you have an interesting article or link you want to bring to my attention, post it in the comments or tweet @michaelgaigg.
- 7 Essential Red Flags to Watch Out for in New Clients (by John O’Nolan) - look out for these red flags, they really can turn your job into a nightmare.
- Blogging Maps: The Design Galaxy (by BuySellAds) - discovert the galaxy of design in this interactive map.
- 10 Practical Ways to Bust Through Web Designer’s Block (by Sacha Greif) - Some nice tips what you can do when your brain is fried 😉
- Christmas Design Resources: Santa Claus (by Bellefoong) - plenty of the good stuff here.
- 7 Tips for Building a Better Branded App (by Sarah Kessler) - Branding is important and Sarah offers some really nice tips.
- 10 Ideas for Creating Innovative and Unique Web Designs (by Jason Gross) - keep the ideas popping.
- Debunking User Experience (by Dean Schuster) - You can do it! Have a read..
- 10 Things You Can Do to Become a Better PHP Developer (by Raphael Caixeta) - use a PHP framework? uhm, yeah, right! coulda, shoulda..
Wow, what a week with truly amazing content which once more shows me how many talented and dedicated people are on the web. Thanks all for sharing your knowledge!!
- Vancouver Olympics Web sites are inaccessible to disabled people (by Joe Clark) - hope at least the website of the Special Olympics will be... Joe, wanna check?
- The Comprehensive Guide to Saving Images for the Web (by Joshua Johnson) - now this I call an essential read!
- E-Commerce Design Resources: The Ultimate Round-Up (by Cameron Chapman) - now this I call ultimate read!
- Life, Below 600px (by Paddy Donnelly) - or, "giving the fold the finger".
- Information Gathering: a Roundup of UX Applications (by James Costa) - James reviews 4 really useful UX applications. Great overview!
- 14 Questions To Ask Your Clients Before and After a Project (by Joel Reyes) - always good to be reminded of the basics.
- Design considerations for article lists (by Anders Toxboe) - Do's and don'ts of article lists are essential knowledge for every designer. Get a hang of it.
- 10 Essential Chrome Extensions for Web Developers (by Samuel Axon) - Firebug Lite, IE Tab, Resolution test and others, a must-see.
- Best Practices for Hints and Validation in Web Forms (by Kean Richmond) - Users hate forms but they are the only way to interact with an application so you better invest some more thought as did Kean.
- The Anatomy of Web Design (by Nishant Kothary) - "Smarter hires, more resources, more time, fewer managers, rational stakeholders, less overhead, stronger leadership, and sensible project management are intrinsic to creating great designs—but they cannot take the place of a strong mission and sense of purpose."
Are your clients asking to add features upon features to your application because they think it will boost their success? This might really harm them and therefore you in the long run. Here is why:
A study by Harvard Business Review (Defeating Feature Fatigue) has found that the features of a product mattered more to participants (customers) before they bought a product but after the purchase the actual satisfaction was greater with the simpler version of the product.
That means that customers think they want feature-loaded offerings while they are shopping but once they start using their purchase, they suffer feature fatigue: they become overwhelmed by the product's complexity and annoyed by features they realize they don't want or need.
There is an inverse relation between expected utility and experienced utility. The turning point is the purchase and subsequent use of the product.
Say NO to your Clients
It's been common knowledge for some time and we all kinda felt it and even saw it with our own eyes with products like the Flip camcorder taking 13% of the market with doing less. I can find plenty of useful features for my new search portal but the reason why google is so successful is because they perfected their main task and prevented adding useful but unnecessary features to their portal.
So now you know why you should say NO to your clients when they brainstorm cool and sexy features.
What you should do
- Design products with just enough features to stimulate sales
- Ensure the features are easy enough to use once the customers start using them.
- Provide a variety of simpler application, each tailored to a particular task.
- Remind your client and your team about the main task that enables their users to do something outstanding.